80% of all pharmacy revenue now comes from inventory that is sourced fully automatically
Service Level increased and stabilized at up to 99%
Daily labor savings of 1-2 hours per pharmacy
80% of revenue now generated through fully automated replenishment
Inventory turnover accelerated to 30 days
Rapid return on investment achieved within just 6 months
BENU CZ stays ahead by integrating AI & Automation into its supply chain
The rapid expansion of new pharmacy locations led BENU CZ to implement software for managing the goods ordering process. To streamline replenishment, BENU CZ introduced automated software that ensures maximum product availability for customers while maintaining optimal inventory levels and structure. This case study outlines the key outcomes and benefits achieved through this technological upgrade.
About company
BENU Pharmacy Network, a subsidiary of PHOENIX Pharmaceutical Wholesale, has been a leader in the Czech Republic’s pharmaceutical distribution market for many years. Since 1994, BENU has been part of the multinational PHOENIX Group, one of Europe’s largest pharmaceutical wholesalers. Operating in 27 countries, PHOENIX Group serves thousands of business partners daily, including pharmacies, hospitals, and pharmaceutical manufacturers, offering high-quality services and flexible solutions. In the Czech Republic, BENU operates around 300 branches, including company-owned pharmacies, franchise locations, and an e-shop.
Fully Automated Replenishment of 80% of Revenue
By automating inventory management, BENU Czech Republic has automated replenishment for 80% of its revenue streams. This automation dynamically adjusts inventory levels based on real-time sales data, reducing the risk of overstocking or stockouts. The system’s algorithms consider demand forecasts, seasonal trends, and promotions to optimize stock levels. This not only streamlines inventory management but also reduces manual errors and administrative tasks, leading to more accurate and efficient revenue management.
Rapid Return on Investment in Just 6 Months
The implementation of the automated inventory management system proved to be a highly cost-effective investment for BENU Czech Republic. Benefits such as reduced labor costs, increased sales due to better product availability, and lower inventory holding costs led to a full return on investment within just 6 months. This quick payback period underscores the system’s effectiveness in improving financial performance and operational efficiency.
“Investing in RiverBit’s AI-driven supply chain solution delivered rapid results. With 80% of our revenue now coming from automatically sourced inventory, our professionals can focus on what really matters-patient care.”
Michal Jurča, Company Operations DirectorIncrease and Stabilization of Service Level to 99%
The system has been pivotal in maintaining high product availability, achieving an impressive 99% stock availability rate. This ensures that customers can almost always find the products they need, minimizing out-of-stock situations that could lead to lost sales and customer dissatisfaction. The system’s predictive analytics anticipate demand spikes, ensuring popular products are consistently available. This high availability is critical for maintaining customer trust and loyalty.
Daily Labor Savings of 1-2 Hours per Pharmacy
A key benefit of the system is the reduction in manual labor required for inventory tasks. Previously, pharmacists and staff spent significant time on stocktaking, order placement, and delivery management. With automation now handling these processes, 1-2 hours are saved daily per pharmacy. This time saving allows staff to focus on customer service and consultations, enhancing the overall customer experience and potentially increasing customer loyalty and satisfaction.
Acceleration of Inventory Turnover to 30 Days
Efficient inventory turnover is critical in the pharmaceutical industry, where many products have limited shelf lives. The automated system has optimized inventory turnover to 30 days, reducing the risk of expired products, lowering holding costs, and ensuring fresh, up-to-date inventory. By accurately predicting and managing reorder points, the system ensures that the right products are available at the right time, closely aligning inventory with actual demand.
